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Targets and progress

The table below shows our progress against our 2010 headline targets.


Impact area Measures Target 2010 performance
Governance Group BITC score for Carillion plc ** 96.5% (Platinum status) 96.5% (Platinum status). Carillion has submitted a response for the 2011 Corporate Responsibility Index.
Impact area Measures Target 2010 performance
Customer Group customer satisfaction ** 7.4 7.4
Impact area Measures Target 2010 performance
Health and safety Group AC2E model 70% 73.1%
Group accident frequency rate (AFR)* 0.1 0.1
People Group turnover 10% 9.1%
Group employee satisfaction (I feel proud to work for Carillion)* 62% 75%
Impact area Measures Target 2010 performance
Community At least 1% of pre-tax profits donated to charitable and community activities through a combination of employees' time, cash and in-kind donations* Donate 1% pre-tax profits More than 1% of pre-tax profits donated
Community Community Engagement Plans (CEPs) in place 100% of UK business to have CEPs 84% of UK business
84% of MENA business to have CEPs 73% of MENA business
Community UK BAOH placements ** 110 111
UK BAOH trained job coaches** 30 30
Impact area Measures Target 2010 performance
Supply chain Group SPTF Flexible Framework scores* Level 3 Level 2
Impact area Measures Target 2010 performance
Environmental impacts Regions to measure total waste and percentage of waste diverted from landfill * 70% of waste diverted from landfill in the UK 84% of waste diverted from landfill in the UK
50% of waste diverted from landfill in MENA 33% of waste diverted from landfill in MENA
Canada to establish a baseline Achieved
Biodiversity Percentage of contracts completing a biodiversity risk assessment and, as necessary, developing a biodiversity action plan 100% of UK contracts 93% of UK contracts
Atmospheric impacts CO2 reduction * 50% reduction against a 2006 normalised baseline for the UK 26% reduction in the UK
20% reduction against 2009 baseline for MENA 13% reduction in MENA
Baseline to be established for Canada Achieved

* Denotes targets that have been independently verified by Bureau Veritas.
** Denotes target results that have been provided to Carillion by an independent third party.

This is the first year that Carillion has reported target performance for the whole Group, therefore comparisons to figures reported in historic sustainability reports would not be recommended. More detailed breakdowns of performance data can be found throughout sections of this report.